Support Center
Guides, troubleshooting, and direct help from the DexConX team.
Support Center
Find guides, troubleshooting tips, and direct help from the DexConX team.
Getting Started
Set up DexConX and make your first connection.
Installation
Install DexConX on Windows desktops and servers.
Remote Connections
Connect to devices using ID and password.
Unattended Access
Authorize trusted devices for anytime access.
File Transfer
Move files securely during sessions.
Troubleshooting
Resolve common connection and setup issues.
Need direct help?
Our support team is ready to assist you.
Common Issues & Fixes
Quick solutions to the most frequent DexConX questions.
Connection won't establish
Verify both devices are online and the partner ID is entered correctly. Check that no firewall is blocking DexConX.
Password not accepted
Support passwords are temporary and case-sensitive. Ask the remote user to generate a fresh password and share it again.
Remote screen is blank
Ensure the remote computer is awake and not in sleep mode. For unattended access, confirm the device is authorized and the service is running.
Lag or low quality
DexConX adapts quality to your network. For best results, use a stable broadband connection and close bandwidth-heavy apps.
Session keeps dropping
Check your internet stability. DexConX reconnects automatically on brief interruptions; persistent drops indicate a network issue.
Cannot authorize a device
Unattended access requires explicit setup. Re-run the authorization flow on the target device while signed in to your account.
Frequently Asked Questions
Everything you need to know about DexConX remote access.
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